Privacy Policy
Last updated: 31 August 2026
SMF Clinic Systems is operated by SMART MARKET & FARMING LIMITED, Phuket, Thailand.
This Privacy Policy explains how we collect, use, store, and protect information when users access our applications and services, including Clinic Smart Staff and SMF Smart Market & Farming.
The information collected depends on which application and features a user chooses to use.
1. Clinic Smart Staff
Clinic Smart Staff is designed to support clinic workforce management and related operational workflows.
Depending on the features used, Clinic Smart Staff may process:
• Account and user information, such as name, contact information, and user identifiers
• Clinic and employment-related information
• Precise location information when required for attendance, check-in, check-out, or other work-related features
• Attendance records and work schedules
• Shift and job information
• Helper availability and booking information
• Overtime records and overtime requests
• Payroll-related operational information
• Information necessary to manage clinic staff, helpers, jobs, attendance, and related workflows
Where biometric authentication such as fingerprint authentication is available, authentication is performed through the device operating system. Clinic Smart Staff does not receive or store the user's actual fingerprint data.
2. SMF Smart Market & Farming
SMF Smart Market & Farming is designed to support marketplace activities between sellers and buyers and related agricultural and commercial workflows.
Depending on the features used, SMF Smart Market & Farming may process:
• Name and phone number
• Account information and user identifiers
• Precise location information used for location-based marketplace features, including product matching, ranking, and nearby results
• Seller, buyer, business, and profile information
• Product information and product listings
• Photos or videos uploaded by users
• Reviews, comments, descriptions, and other user-generated content
• Order and purchase history
• Shipment and fulfillment information
• Payment-related information necessary to support available payment workflows
• Other operational information required to provide marketplace functionality
SMF Smart Market & Farming does not use users' personal information for cross-app advertising tracking.
3. How We Use Information
We use information only as reasonably necessary to operate and provide our applications and services, including to:
• Create and manage user accounts
• Authenticate users
• Provide requested application features
• Support clinic, employee, helper, seller, and buyer workflows
• Provide location-based functions
• Manage attendance, shifts, jobs, bookings, overtime, and payroll-related workflows
• Manage products, orders, purchases, payments, shipments, reviews, and marketplace operations
• Maintain security and prevent misuse or unauthorized access
• Diagnose technical problems and maintain service reliability
• Provide customer and operational support
• Comply with applicable legal and regulatory obligations
4. Location Information
Our applications may request precise location information when location is necessary for a feature.
In Clinic Smart Staff, location may be used for attendance and work-related verification.
In SMF Smart Market & Farming, location may be used to support product matching, distance-based ranking, nearby results, seller locations, and related marketplace functions.
Location information is not used by us for cross-app advertising tracking.
5. Payment and Purchase Information
SMF Smart Market & Farming may process payment-related information required to support available payment workflows, including information associated with sellers, buyers, orders, and payment confirmation.
We may also maintain order and purchase records necessary to complete transactions, provide order history, manage shipments, resolve disputes, prevent fraud, and comply with legal or accounting obligations.
We do not collect or store full payment-card details unless explicitly stated in a feature that requires them.
6. User-Generated Content
Users may provide content such as product information, photographs, videos, reviews, comments, descriptions, or other information required by the applications.
Such content may be associated with the user's account where necessary to operate the relevant feature.
Users are responsible for ensuring that information they upload does not unlawfully disclose personal information belonging to another person.
7. Data Sharing and Service Providers
We do not sell users' personal data to advertisers.
We may use trusted technology, hosting, database, authentication, storage, mapping, communication, and other service providers to operate our applications.
Information may be processed by such providers only to the extent necessary to provide, secure, maintain, or support our services.
We may also disclose information where required by applicable law, legal process, regulatory obligation, or where reasonably necessary to protect users, our services, or the rights and safety of others.
8. Data Security
We use reasonable technical and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to operational information is limited according to user roles and service requirements. Depending on the application, roles may include clinic administrator, employee, helper, seller, buyer, or system administrator.
No online service can guarantee absolute security, but we continuously work to maintain appropriate protections for the information handled by our services.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain security, resolve disputes, fulfill transactions, meet operational requirements, and comply with applicable legal, tax, accounting, or regulatory obligations.
Different types of information may be retained for different periods depending on their purpose and applicable requirements.
10. Account Deletion
Where account deletion is supported, users may request deletion through the account deletion feature provided in the application.
When an account deletion request is completed, personal information associated with that account will be deleted or anonymized where appropriate, except information that must reasonably be retained for legal, security, fraud-prevention, payment, transaction, dispute-resolution, or other legitimate operational requirements.
An account deletion request may need to be completed only after unresolved payment or transaction obligations have been settled.
Content involving other users or records that must remain for legitimate transaction, security, legal, or operational purposes may be retained where permitted by applicable law, while unnecessary personal identifiers are removed or restricted where appropriate.
11. Children's Privacy
Our applications are intended for users who are legally permitted to use the relevant services. We do not knowingly collect personal information from children in circumstances where parental or legal authorization is required without the appropriate authorization.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our applications, services, legal requirements, or data-handling practices change.
When material changes are made, the updated policy will be published on this page together with a revised "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or our data-handling practices, please contact:
SMART MARKET & FARMING LIMITED
Phuket, Thailand
Email: admin@smf-clinic-systems.com